Privacy Statement

Our Commitment to Privacy

Who Is Collecting the Information?
What Information Do We Collect?
How Do We Use the Information We Collect?
With Whom Will the Information Be Shared?
Additional Use of Personal Information

We are committed to respecting and protecting your privacy. We take the issue of privacy very seriously and value the trust you place in us each time you allow us to provide services to you and as you access this bill presentment and payments site (“Site”).

This Privacy Statement (“Statement”) describes the practices and policies we have put into place to safeguard personal information that you have provided to us, or that may be gathered as you visit our Site, and how we will use that information. The Statement additionally describes the ways in which we may contact you, including by automatic telephone dialing service (ATDS). By visiting or using this Site, you accept the practices described in this Statement, including our use of cookies and other similar tools. If you do not agree with any portion of this Statement, you must not use the Site.

The policy may change from time to time so please check back periodically. Your continued use of the Site after we post any such change means you accept those changes. If you have any questions about our privacy policies, we encourage you to contact us.

Who Is Collecting the Information?

We contract with a third party to host and support this Site. We, as well as they, will collect information as outlined in this Statement.

What Information Do We Collect?

“Personal Information” is any information that can be used to identify or contact a single, uniquely identifiable person.

User Personal Information
If you establish a username and password, and depending on your communication and payment preferences, you may be asked to provide Personal information, which may include your name, account numbers, address, phone number, email address, and banking and/or credit card information.

This information is used for set-up of your account, to deliver communications to you according to your preferences and to process payments through the Site. In addition, we collect information you provide, or that we observe from your interaction with the Site, about your electronic transactions using the Site. Such information includes, without limitation, your receipt/opening of email communications, your payment data and history. In the event an issue arises in connection with your enrollment in or use of the Services, or a payment or remittance, we may also use this information to contact you regarding the same.

Automatic Collection of Information
Even if you do nothing during your visit but browse through the Site or download information, the system will automatically gather and store certain information about your visit. This information does not identify you personally and is used in an aggregate way to help our web site service provider improve the Site and services, as well as tell us how many people visit the Site over a period of time.
Our web site service provider automatically collects and records the following information:

  • Your IP address.
  • Aggregate information on what pages you access.
  • The name and release number of web browser software you are using.
  • The operating system you are using.
  • Date and time of your access.
  • The address of the web site that linked to us (referrer URL), if any.
How Do We Use the Information We Collect?

The information gathered during your visit to this Site is used to:

  • Deliver communications and provide services to you, in accordance with your preferences.
  • Provide reports and information to us regarding Site usage and patterns (including email open rates, etc.).
  • Monitor, review, measure, and analyze web site utilization.
  • Modify and enhance the Site.
  • Improve the content and design of the Site.
With Whom Will the Information Be Shared?

We may share Personal Information that you provide to us with our third-party service providers, including the host of this Site, as necessary to provide services to you. We may also use information collected from you or through this Site as may be required by law, to comply with legal process, to defend our rights, or protect our or our service providers’ property. In all cases, however, we will only use your information as permitted by law. We do not, and do not allow our contracted service providers, including the host of this Site, to rent, sell, or exchange Personal Information to any third-party organizations unless you have specifically authorized to do so.

Additional Use of Personal Information

Phone Communication
If you supply us with a telephone number, we may call you in response to your request. If you select communications settings on this Site that request us to contact you by phone or send text messages, we may contact you by ATDS, or send automated text alerts. If you do not wish to receive telephone calls or text messages, please select your communications preferences accordingly, or let us know.

Our Use of Cookies
Our web site hosting service provider uses cookies, or other technologies such as web beacons or pixel tags, to collect and store information from the Site.
These technologies place a small amount of data on your computer hard drive or device, and send information from your browser about your activities. For this Site, the cookies used are placed by our web site hosting service provider when you access the Site, and they use the collected data to measure and report to us the effectiveness of their services (including email receipt, open and click-through rates, etc.).

Information collected through use of cookies, pixel tags, web beacons and similar tracking technologies is considered non-personal information. Although most web browsers and devices automatically accept cookies, you can change your browser settings to prevent or block cookies or notify you whenever you are sent a cookie, and you may erase cookies from your device. Even without accepting a cookie, you can still access some features on our Site – however, accepting cookies might be necessary to provide you with certain features.

Registration for Access
In order to restrict access to any sections of this Site displaying personal health information, we require each user to register by providing personal information that is only available to that individual or their authorized representatives. This personal information may include an account number or other data element obtained from a physical document which was printed and mailed to that specific individual.

Security of Communications
We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any e-mail message you send over the Internet. In some cases, information can be encrypted (scrambled or encoded) to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow web sites to provide an increased level of security for your personal and health-related information when appropriate. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our web hosting services provider for this Site.

E-Commerce / Online Payment
We accept credit card payments for services performed by our facilities through this Site. Paying for services over the Internet requires you to provide your personal identifying information and credit card information. There are a number of practices that make providing sensitive credit card information more secure and therefore make you feel more comfortable about doing so.
We use the following e-commerce practices to ensure the security of your personal financial information:

  • To process your credit card payment, you need to provide certain personal financial information, which may include the card type, account number, expiration date, your card’s billing address, and a credit card verification (CCV) number.
  • All credit card information will be transmitted in an encrypted format using industry-standard, SSL (secure socket layer) encryption.
  • Your credit card information is not maintained on a web server following the completion of your payment transaction.
  • If you store card information in your personal profile, that data is stored on a server, which has been certified as compliant with the highest industry standards for security.
  • We will keep all payment card information in the strictest confidence and will make every effort to maintain the privacy and security of the information at all times.

Links to Other Sites
Web sites often provide a number of links that offer direct access to other useful or interesting web sites holding potential value to site visitors. Inclusion of the other sites by links does not imply any endorsement of the material or information on the other sites, and does not mean that those sites share the same information gathering and security practices as we are outlining here. You should review the privacy policy of each linked site before sharing personal and health-related information.

Changes in Our Privacy Policy
From time to time, we may identify opportunities to use customer information for new, unanticipated uses not previously disclosed in this Statement. If our information practices change at some time in the future, we will post the updated policy to this web site. If you are concerned about how your information is used, you should check back at our web site periodically. Your continued use of this Site means that you agree to any and all updates we have enacted.

Special Notice to California Residents
Under the California Civil Code, residents of the State of California that have provided any Personal information to third parties have the right to request a list of all such parties to which their Personal information has been disclosed during the preceding year for direct marketing purposes. Alternatively, the law provides that if a service provider has a privacy policy that gives either an opt-out or opt-in choice for use of personal information by third parties (such as advertisers or affiliated companies) for marketing purposes, service providers may instead provide you with information on how to exercise your disclosure choice options free of charge. We qualify for the alternative option and have adopted a policy of not disclosing the personal information to third parties for direct marketing purposes without express authorization. We have additionally established this Statement that provides you with details on how you may either opt-out of the use of your personal information by third parties for direct marketing purposes. If you are a California resident and would like to request information about how to exercise your third party disclosure choices, please contact us.

Web Site Contact Information
If you have questions about our privacy policy, or feel that this site is not following its stated information policy, please contact us.